DELIVERY QUESTIONS:

How can I add a specific note, request, or delivery detail to my online order?

When placing your order, simply include your message or special instructions in the “Note” section of the order form. Every note is carefully read by a member of the Ash & Lily team and communicated directly to the designers and delivery staff.

Here’s an example of what you might include:

Note:
“Happy Birthday to the best mom ever! Love, Annie
Please deliver by Saturday, October 21st. If my mom doesn’t answer the door, you may leave the arrangement under the garage awning.”

Can I request specific colors or customize my flower arrangement?

All of our arrangements are created as “designer’s choice” to ensure we use the freshest seasonal blooms available at the time of delivery. While we are unable to guarantee specific flower types or colors, we always do our best to honor special requests when possible—especially when orders are placed in advance.

For fully custom arrangements, please reach out at least one week prior to your desired delivery date by emailing us at hello@ashandlily.com.

How will I know my flowers have been delivered?

Once you place your order online, a member of the Ash & Lily team will contact you via email that same business day to confirm your order and share important delivery details (such as your scheduled delivery date).

Deliveries are made Tuesday through Saturday between 11:00 AM and 5:00 PM. While we’re unable to guarantee a specific delivery time, we’ll do our best to accommodate special requests made in advance.

Where does Ash and Lily deliver?

Truckee (Martis Camp, Lahontan, Schaffer’s Mill, Tahoe Donner, etc.), Palisades Tahoe, Tahoe City, Kings Beach, and Incline Village. We do not offer deliveries to South Lake Tahoe. However, we can ship a flower wrap to anyone in California with 2-day UPS delivery. Email hello@ashandlily.com to set this up.

Do you offer same-day deliveries?

We kindly ask for a 24-hour lead time on all flower deliveries to ensure quality and freshness. While same-day delivery is not guaranteed, we will do our best to accommodate special requests when possible. For urgent orders, please email us directly at hello@ashandlily.com.

The flowers I received don’t look exactly like the ones pictured. Why?

Each Ash & Lily arrangement is designed using the freshest seasonal blooms available that week. The photos shown online—Luxury, Lavish, and Ultimate—are examples of our design style and color palettes, not exact replicas.

While we do our best to honor special requests (especially when orders are placed in advance), each arrangement is unique and crafted based on current floral availability. Pricing reflects the size, scale, and specific blooms used in each custom creation.

EVENT QUESTIONS:

What is your process for booking an event?

To begin the booking process for a micro wedding, intimate event, or memorial service, please email us at hello@ashandlily.com with your event details, and a member of our team will be in touch to gather more information.

For full-service weddings, we recommend reviewing our sample pricing first to ensure we’re the right fit. If our pricing aligns with your expectations, please email us with the following details to get started on a custom proposal:

• Event date and venue

• Wedding party floral needs

• Ceremony and reception floral requests

• Any inspiration photos or additional notes that may help us understand your vision

Do you charge for a proposal?

Yes. At Ash & Lily, we invest significant time and creativity into each proposal and reserve that energy for couples who feel aligned with both our pricing and floral design style.

A custom wedding proposal is $75 and includes a detailed floral plan followed by an in-person or Zoom consultation to review the design together. If you choose to book with us, the proposal fee is credited toward your wedding deposit.

What is the difference between a micro wedding and a full-service wedding?

A micro wedding—sometimes referred to as an elopement—typically includes just a bridal bouquet and boutonniere. These are designed for pickup from our studio and do not include on-site services.

A full-service wedding includes any floral needs beyond the bouquet and boutonniere, such as ceremony installations, centerpieces, and personal flowers for the wedding party. These events require delivery, setup, and breakdown by our professional team to ensure a seamless experience.

My wedding budget is less than $6,500—can I still book you?

We’re truly grateful for every inquiry and honored to be considered for such a meaningful part of your day. That said, Ash & Lily has a wedding minimum of $6,500 during event season (May–October). This allows us to dedicate our full attention to each couple—often booking just one wedding per weekend to ensure the highest level of care, creativity, and service.

Our pricing reflects the value of our time, the expertise of our team, and the evolving trends and materials that go into creating our floral designs. If your budget is under the minimum, we’d still love to recommend local options or smaller-scale services like à la carte florals or micro-event designs where available.

What would I get with a $6,500 budget?

A $6,500 might look like the following:

1 bridal bouquet, 4 bridesmaid bouquets, 4 boutonnieres, 2 ceremony statement pieces, aisle petals, ceremony arbor, cocktail hour flowers, bar statement flowers, 8 reception table centerpieces, cake flowers, + 15% Ash + Lily event fee.

What is the 15% Ash + Lily Event Fee?

When you hire an event florist, you are not purchasing just florals. You are hiring a professional in the field of floral design which include the following:

1. Business license, seller permit, and yearly tax rates (CA tax rates at that).

2. A good floral designer offers the highest quality hard goods and has a well-supplied shop. These items include floral refrigeration, vases, compotes, vessels, wedding structures, chicken wire, floral foam, tape, glue, candles, ribbons, pins, shears, knives, tarps, gloves, ties, conditioning products, rental items, ceremony mechanics, storage, shelving, cleaning, buckets, freelancers, and delivery trucks... to name a few.

3. Annie is the owner and lead designer of Ash + Lily floral design. She is 100% floral certified - very rare! She takes pride in understanding flower varieties and seasonal availability and has paid top dollar for her education and continued education in masterclasses. 

4. Ash + Lily does not take on multiple events per weekend. We like to put our time and energy into YOUR event and not look at multiple events as a cash cow. 

5. Subscription services in the department of floral design.

6. There are many working hours that lead-up to an event. These hours include research into specific designs to curate the best "look", recipe an arrangement, order flowers, negotiate costs, physically pick-up, prep all hard goods, arrange, deliver, clean vases + candles, put away.

7. Mileage to and from local flower farms and flower marts + hours it takes to recipe each individual arrangement or install. Grocery store florals are used as a loss leader and have not been conditioned. Florists do not use grocery store flowers. 

Why are event flowers so expensive?

See above answer.

I want to book Ash and Lily. What can I expect from now until my event?

Once we’ve agreed to move forward together, we’ll include your contract with the final proposal for review and signatures. A $300 deposit is due at the time of signing to secure your event date on our calendar.

Approximately six weeks before your wedding, we’ll reconnect to review any updates and finalize the details. Your flowers will be ordered 3–4 weeks in advance to ensure the best quality and selection.

Final payment is due 7 days before your event.
The week of your wedding — we get to work!
On the big day, our team will deliver all personals, complete the setup, and return for strike (if needed).

For additional questions or to inquire about availability, please email us at hello@ashandlily.com.